Challenge in the Workplace Essay Example | Topics and Well Written Essays - 250 words

Challenge in the Workplace - Essay ExampleHe was quite angry because he had been making jaws to our fellowship and had suffered the thaw around by the people who were assigned to help him. When I received his call and learned of his plight, I looked up his inquiry and discovered that his check was ready only when not yet sent egress for some reason. I informed him of this problem and assured him that I would call him at the end of the solar day with an update regarding his claim. Normally, a check release request does not require a personal call follow up with the customer. But I decided to make an exception in this case receivable to extenuating circumstances.After I had contacted the right departments in order to get the check cleared for release, I made sure to get the check into the mailing queue by the end of the day. I whence called the client back and informed him that his check was honestly in the mail and gave him the routing number for future reference. The client was pleased with my work and thanked me profusely for helping him out. Needless to say, he was one happy client but I had to suffer the penalty of having to explain my actions to my supervisor. Although I had to accept a written warning wedded to my employee file because of my actions,I strongly believe that I did the right thing. In fact, I would not variegate a single action I took that day if I had to do it all again. After all, company policies are in place to protect the company but do not exist to counteract clients from getting their just dues from the company. If a little manipulation of company policy will not dissemble the overall company function, then going that extra mile for the client should only serve to break-dance the person a better partnership experience with the company.