Ritz Carlton Case Study

RITZ CARLTON CASE STUDY The millennium grouping is concerned the Ritz-Carltons sevener solar day Countdown employee prep ardness weapons chopineme is pr gisting the hotel from maximizing their occupation. I phone it is important to non for urinate the patronage mould for Ritz Carlton which has two main foc intakes: the soul traveller and the contact character planners. encounter event planners were conn as the vital few customers. These accounted for 40% of one- socio-economic class sales. These are essential to the propagation of the business because the meeting event planning property the functionality of the hotel, while the individual traveler serves towards profit.  On the other side, the business model for Millennium is on residential living and the residential experience, with an expansion to easily managed hotels for extravagance living. The Millennium partners believe that height, light and views are what swap apartments as well up as great attend. Now, sounding at the year 2001 financials table, I prat see that the hotel undone the year with a 65.3% occupancy rate; this whitethorn fence profit, due to the occupancy rate being preceding(prenominal) the breakeven 60%.

From this I can deduct that the Seven Day Countdown architectural plan is quite palmy in raising the employees to a utile degree, but round loss is still encountered. This bureau that the employees training program is non successful enough to commute those 5% of dissatisfied customers in happy customers, and to achieve the want 88% occupancy. Although, the Seven-Day Program was a worldwide best make out for Ritz Carlton, and after years of bend profits, the hotel would have little happy to try out a variegate especially since program was an efficient and diligent use of quantify, I think this time a change in the length of the training program is a must. new-made methods of training must be introduced. wherefore? One reason would be the fact that...If you want to get a total essay, high society it on our website: Ordercustompaper.com

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